BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
BIFF: Quick Responses to High-Conflict People by Bill Eddy is a practical self-help and communication guide focused on handling hostile messages, personal attacks, and escalating online or written exchanges. Eddy draws on professional experience as a...
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
BIFF: Quick Responses to High-Conflict People by Bill Eddy is a practical self-help and communication guide focused on handling hostile messages, personal attacks, and escalating online or written exchanges. Eddy draws on professional experience as a...
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